Including: 30 Sections and up to 10 Hours – Online Instruction
Prerequisite: Successful completion of the Level 1 – Basics program.
Building on the strong foundation of Level 1, the Intermediate Level 2 program advances the skills, knowledge and professional judgment of Development Compliance Officers and municipal staff. The curriculum emphasizes confidentiality, effective bylaw administration and the integration of tools such as Microsoft Copilot to improve efficiency. Participants gain expertise in evidence collection, developing standard operating procedures and assessing the true cost of complaints, while also learning to recognize conflict styles, apply resolution strategies and manage disputes during inspections.
Specialized modules provide in-depth instruction on the Subdivision and Development Appeal Board (SDAB) process, interpreting land title certificates, issuing Orders to Remedy, preparing affidavits and commissioning documents. Training also covers work-alone procedures, managing cautionary properties, and the effective use of body cameras and field equipment kits. Graduates of this program will be equipped to handle complex compliance challenges with authority, precision and professionalism as they progress to the Level 3 – Advanced Training Program.
Confidentiality, Access and Privacy
2.1.1 – Confidentiality and Access and Privacy
2.1.2 – PPT Confidentiality and Access and Privacy Quiz
2.1.3 – Video Confidentiality and Access and Privacy
2.1.3.1 – Access to Information Form
Managing Municipal Bylaws
2.2.1 – Managing Municipal Bylaws
2.2.2 – PPT Managing Municipal Bylaws Quiz
2.2.3 – Video on Managing Municipal Bylaws
2.2.3.1 – Managing Municipal Bylaws – Appendices
Using Microsoft Copilot and ChatGPT
2.3.1 – Using Microsoft Copilot and ChatGPT
2.3.2 – PPT Using Microsoft Copilot and ChatGPT Quiz
2.3.3 – Video Using Microsoft Copilot and ChatGPT
Evidence Collecting & Storing
2.4.1 – Evidence Collecting and Storing
2.4.2 – PPT Evidence Collecting and Storing Quiz
2.4.3 – Video on Evidence Collecting and Storing
Standard Operating Procedures
2.5.1 – Standard Operating Procedures
2.5.2 – PPT Standard Operating Procedures Quiz
2.5.3 – Video Standard Operating Procedures
2.5.1 – Example Standard Operating Procedures
Cost of Complaints on a Municipality
2.6.1 – Cost of Complaints on a Municipality
2.6.2 – PPT Cost of Complaints on a Municipality Quiz
2.6.3 – Video on Cost of Complaints on a Municipality
Conflict Styles & Approaches
2.7.1 – Conflict Styles and Approaches
2.7.2 – PPT Conflict Styles and Approaches Quiz
2.7.3 – Video Conflict Styles & Approaches
Conflict Resolution on Site Inspections
2.8.1 – Conflict Resolution on Site Inspections
2.8.2 – PPT Conflict Resolution on Site Inspections Quiz
2.8.3 – Video Conflice Resolution on Site Inspections
Subdivision & Development Appeal Board (SDAB) – Process
2.9.1 – Subdivision & Development Appeal Board (SDAB) – Process
2.9.2 – PPT Subdivision & Development Appeal Board (SDAB) – Process Quiz
2.9.3 – Video Subdivision & Development Appeal Board (SDAB) – Process
Subdivision & Development Appeal Board (SDAB) – Stop Order Appeal
2.10.1 – Subdivision & Development Appeal Board (SDAB) – Stop Order Appeal
2.10.2 – PPT Subdivision & Development Appeal Board (SDAB) – Stop Order Appeal Quiz
2.10.3 – Video Subdivision & Development Appeal Board (SDAB) – Stop Order Appeal
Process of Registering Stop Order on Land Title Certificate
2.11.1 – Process of Registering Stop Order on Land Title Certificate
2.11.2 – PPT Process of Registering Stop Order on Land Title Certificate Quiz
2.11.3 – Video Process of Registering Stop Order on Land Title Certificate
2.11.3.1 – Example Documentation
Property Calculations and Compliance
2.12.1 – Property Site Coverage
2.12.2 – PPT Property Site Coverage Quiz
2.12.3 – Video Property Site Coverage
2.12.3.1 – Property Site Coverage – Appendices
Land Title Certificates
2.13.1 – Land Title Certificates
2.13.2 – PPT Land Title Certificates Quiz
2.13.3 – Video Land Title Certificates
2.13.3.1 – Example Land Title Certificate
Corporate Searches
2.14.1 – Corporate Searches
2.14.2 – PPT Corporate Searches Quiz
2.14.3 – Video Corporate Searches
2.14.3.1 – Example Corporate Search
Spin2 Basics
2.15.1 – Spin2 Basics
2.15.2 – PPT Spin2 Basics Quiz
2.15.3 – Video Spin2 Basics
Municipal GIS Basics
2.16.1 – Municipal GIS Basics
2.16.2 – PPT Municipal GIS Basics Quiz
2.16.3 – Video Municipal GIS Basics
Commercial Inspection Compliance Procedure
2.17.1 – Commercial Inspection Compliance Procedure
2.17.2 – PPT Commercial Inspection Compliance Procedure Quiz
2.17.3 – Video on Commercial Inspection Compliance Procedures
2.17.3.1 – Commercial Development Permit Completion Checklist
Effective Meeting Preparation
2.18.1 – Effective Meeting Preparation
2.18.2 PPT Effective Meeting Preparation
2.18.3 – Video on Effective Meeting Preparation
Time Management for Event Deconfliction
2.19.1 – Time Management for Event Deconfliction
2.19.2 – PPT Time Management for Event Deconfliction Quiz
2.19.3 – Video on Time Management for Event Deconfliction
Event Deconfliction
2.20.1 – Event Deconfliction
2.20.2 – PPT Event Deconfliction Quiz
2.20.3 – Video Event Deconfliction
2.20.3.1 – Appendix – Memorandum of Understanding
Serving Order to Remedy – S. 543, 545, 546
2.21.1 – Serving Order to Remedy – S. 543, 545, 546
2.21.2 – PPT Serving Order to Remedy – S. 543, 545, 546
2.21.3 – Video Serving Order to Remedy – S. 543, 545, 546
2.21.3.1 – Example Affidavit
Presenting to Municipal Council for MGA 545 & 546
2.22.1 – Presenting to Municipal Council for MGA 545 & 546
2.22.2 – PPT Presenting to Municipal Council for MGA 545 & 546
2.22.3 – Video Presenting to Municipal Council for MGA 545 & 546
2.22.3.1 – Example Presentation Package
Municipal Tags & Violation Tickets
2.23.1 – Municipal Tags & Violation Tickets
2.23.2 – PPT Municipal Tags & Violation Tickets
2.23.3 – Video on Municipal Tags & Violation Tickets
2.23.3.1 – Example Municipal Tag
2.23.3.2 – Example of a Violation Ticket
How to write a Municipal Tag & Violation Ticket
2.24.1 – How to write a Municipal Tag & Violation Ticket
2.24.2 – PPT on How to write a Municipal Tag & Violation Ticket
2.24.3 – Video on How to write a Municipal Tag & Violation Ticket
2.24.3.1 – Example a Municipal Tag
2.24.3.2 – Example of Violation Ticket
Affidavits
2.25.1 – Affidavits
2.25.2 – PPT Affidavits
2.25.3 – Video on Affidavits
2.25.3.1 – Example Affidavit
Commissioning Documents
2.26.1 – Commissioning Documents
2.26.2 – PPT Commissioning Documents
2.26.3 – Video Commissioning Documents
2.26.3.1 – Example of a Commissioned Document
Work Alone Procedures
2.27.1 – Work Alone Procedures
2.27.2 – PPT Work Alone Procedures
2.27.3 – Video Work Alone Procedures
2.27.1 – Example Work Alone Procedure
Cautionary Properties
2.28.1 – Cautionary Properties
2.28.2 – PPT Cautionary Properties
2.28.3 – Video Cautionary Properties
2.28.3.1 – Example Cautionary Property Application Form
Body Cams for DCOs
2.29.1 – Body Cams for DCOs
2.29.2 – PPT Body Cams for DCOs
2.29.3 – Video Body Cams for DCOs
2.29.3.1 – Example Body Cam for DCOs
DCO Proposed Kit
2.30.1 – DCO Proposed Kit
2.30.2 – PPT DCO Proposed Kit
2.30.3 – Video DCO Proposed Kit
Open Book Exam of 50 Questions
This section does not have any lessons.